FAQs

Here are some answers to frequently asked questions.

If you can’t find the answer you’re looking for here, we’ll happily answer your questions. Give us a call on +44 (0) 1189 406 470 or send an email to info@uniwiz.co.uk and we will get back to you as soon as possible.

Packing

  • We do, subject to limited availability. The cost is an additional £200 for the first three boxes if based within 40 miles of our address. The cost increases the further from our warehouse you are based after this at a rate of £1 per mile. Please send us an email with your address and we will provide you with a bespoke packing quote. Please be aware that the packing charge is an additional charge on your order.

  • We don’t pack anything that is on our prohibited items list, this includes items such as foods, liquids and living plants.

  • Suitcases must be packed into boxes, so please ensure you order a suitcase box when ordering. If a suitcase or other bag is received and is NOT in a box a £50 repacking charge will apply and it will be placed in a UniWiz suitcase box. Items in a suitcase box are treated as 2 items.

Delivery

  • We can deliver on a Saturday for an extra charge (£25 per box). We are unable to deliver on Sundays or Bank Holidays.

    If you require delivery on a Saturday, please note the following: School Trunk and UniWiz office hours are Monday – Friday from 08h30 – 5pm; Phonelines and emails are only attended to during office hours; If your delivery does not arrive as scheduled due to a courier error, we will refund you any additional fees paid for the weekend delivery; Any failed deliveries will be attended to as a priority on the following business day and redelivery will be arranged as soon as possible.

  • We are unable to deliver to specific rooms. Our deliveries must be to a main, manned reception area or postage room, so that someone can sign for your belongings and look after them.

  • Yes – just make sure we have their contact details and that they can sign for your belongings. Once your belongings have been signed for we can no longer be held responsible for their safe keeping.

  • We would love to have your belongings waiting for you on arrival. Unfortunately, Universities will not receive items until a student is fully registered. If you are staying in private accommodation and there is someone willing to accept your belongings in advance, then please let us know and we shall try and arrange this.

  • Yes! Collections from and deliveries to non-mainland UK addresses including Northern Ireland, Scottish Highlands, Isle of Wight and off-shore islands will incur an additional charge. Please be aware that this charge will be added once we have received the items in our warehouse and we will not dispatch boxes until this is paid.

  • You will be given a one-hour delivery slot by text on the morning of your delivery. If you are not going to be available, someone else can sign for your delivery – but please ensure someone can take delivery of your belongings to avoid any additional charges.

  • To ensure that your delivery will be successful the first time, please make sure you have provided an exact delivery address and post code, and someone is available to hand over your boxes or accept the delivery as charges may apply.

    If our driver or delivery partner is unable to deliver your items due to insufficient address information or an incorrect postcode, or if you are not home when the driver arrives, there will be a charge of £25 to rearrange your delivery. If the boxes are returned to our warehouse there will be a £15 per box charge to rearrange the delivery. This must be settled ahead of redelivery.

    The driver or delivery partner will reattempt the delivery the next day after payment has been received. If payment is made on a Friday, delivery will not be attempted until Monday.

  • We will contact you in August but you can also e-mail us at info@uniwiz.co.uk with your re-delivery details. Please ensure you have provided us with:

    • Your order number

    • The name and exact address of your delivery address including the postcode. Please note we deliver to a main reception area and NOT to a room.

    • A local UK mobile telephone number to which we can send a text message on the day of delivery with your one hour delivery time slot.

    • The date you will arrive at the delivery address, as we will arrange for delivery for the day after you arrive. This ensures that you are actually in residence before your items can be delivered.

    We require at least 3 working days notice before we can arrange delivery and our standard service includes delivery on weekdays. Additional redelivery charges will apply if a Saturday delivery (£25 per item) is requested.

Collection

  • When collecting from a school, please provide contact details for your houseparent or matron and we will liaise with the school directly to organise collection and gain access to their premises, particularly if they are a UniWiz Prime School.

    For collection from an address that is NOT at a school, please give us a minimum of 3 working days’ notice of when your items will be ready for collection. Your belongings will need to be left in a manned reception area for a courier to collect. Our courier will aim to collect between 1:30pm and 3:30pm. If our courier is collecting outside this timeslot, you will be informed by the UniWiz team. We are unable to organise a collection on Saturday or Sunday. Please ensure your belongings are labelled clearly and reception staff are clearly informed. We can’t be responsible if not all items are handed to our courier for collection.

  • To ensure that your collection will be successful the first time, please make sure you have provided an exact delivery address and post code, and someone is available to hand over your boxes.

    If our driver or delivery partner is unable to collect your items due to insufficient address information or an incorrect postcode, or if you are not home when the driver arrives, there will be a charge of £25 to rearrange your collection. This must be settled ahead of recollection.

    The driver or delivery partner will reattempt the collection the next day after payment has been received. If payment is made on a Friday, the collection will not be attempted until Monday.

  • Don’t worry, you don’t have to know your delivery destination when you place your order. You can let us know when you have received your results and confirmed your plans. Remember you must provide us with a personal e-mail address (NOT a school email address) when ordering to ensure we can contact you once you have left and you can always e-mail us as soon as you have your redelivery details. Please allow a minimum of 3 working days.

Storage

  • Please take your valuables home and for more information on prohibited items please check our Terms & Conditions. Remember, your boxes will be in store for a long time so don’t store anything that you might need over the summer or anything that is going to make things go bad in your box – you don’t want to come back after the summer to find a mouldy towel or a rotten apple in amongst your clothes!

  • We will collect all boxes that have been labelled with the tracking labels we provide. Once items have been collected and put into storage adjust your order to reflect the number of items actually stored. There will be additional costs for each additional box stored.

  • If you don’t use as many boxes as you have booked for, we will refund any boxes not used. This will be refunded once your boxes have arrived in the warehouse. Please note you do not need send any unused boxes back to us!

Other

  • Our standard UniWiz boxes are 61 x 34 x 41cm and our suitcase boxes are 75 x 52 x 41cm.

  • Our charges cover a 4 month storage period. We keep it simple that way. We will only charge extra if you extend your storage beyond you 4 month limit, for example if you decide to take a gap year and need an extra year of storage, or if you require extended storage for another 4 months.

  • If plans change, we can deliver your boxes to any UK mainland address free of charge. We can also organise international shipment to any non-UK mainland address. We also offer additional 4 months storage - (£45 per box) and gap year storage (£80 per box for up to 12 months).

  • It is not essential, but it is really useful to have a UK mobile numbers so that we can text you your one hour planned delivery slot and also the driver can call if there are any issues. Does a housemate perhaps have one?

  • Deliveries in Scotland can occur up until 10pm and you may not receive a text message about your delivery timeslot until later in the day.

  • UniWiz Contracted School is a service that we offer to schools to save you money! To become a UniWiz Contracted School, your school will need to hold UniWiz packaging so that you can simply collect it from a central location at your school.

    Learn more here.

  • If you are going to a new school, we suggest that you use our Transfer to New School service on the School Trunk website. School Trunk will contact your new school to organise delivery ahead of your arrival.